Our Commitment

99.5% Uptime SLA

We target a minimum of 99.5% monthly uptime for every gateway endpoint. Requests that fail on our side due to unplanned downtime beyond that threshold are eligible for balance credit.

• Maintenance windows: announced at least 48 hours in advance, scheduled during low-traffic hours.
• Incident response: P1 incidents are triaged within 30 minutes.
• Status page: live uptime tracked at status.coffeevibeai.com.

Defense in depth

Everything that touches the gateway is protected to a high standard:

• Transport encryption: TLS 1.3 on every connection.
• At-rest encryption: AES-256 for all stored data. API keys are stored hashed, never in plaintext.
• No prompt storage: requests are proxied in memory and never logged or persisted.
• Key rotation: revoke a key and generate a new one at any time from the Dashboard, no downtime.
• Rate limiting: per-key limits protect your account and the platform from abuse.
• 2FA: available for all Dashboard accounts.

What you see is what you pay

Our pricing commitment is simple:

• Published rates: per-model pricing is listed in the Dashboard before you spend a token — no hidden fees.
• No surprise charges: any pricing change comes with at least 30 days' notice and never affects balance you've already topped up.
• Full visibility: usage and cost update after every request, broken down by model and by day, in the Dashboard and via GET /v1/usage.

See what a typical workload costs on the pricing section of the homepage.

Fast, real support

Committed response times:

• P1 incidents (service outage): response within 30 minutes, 24/7.
• P2 incidents (partial impact): response within 4 business hours.
• General questions: response within 24 business hours.

Support channels:

• Dashboard ticket system (recommended).
• Email: support@coffeevibeai.com.
• Telegram community channel.

Your data is yours

• We never use your prompts or responses to train AI models.
• We never sell your data to third parties.
• Account deletion requests are honored within 30 days (excluding data required by law).
• Data export is available on request.